slo12 Terms & Conditions
This document sets out the legal agreement between you and the slo12 platform. Please read all terms carefully before using the service.
Introduction & Applicability
These terms and conditions apply to everyone who uses the slo12 website and its related services.
slo12 is an online gaming platform in Bangladesh that provides users with an entertaining gaming experience. These terms and conditions ("Terms") form a legally binding agreement between the slo12 platform and its users ("you" or "member"). These Terms are governed by the laws of Bangladesh.
slo12 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any change takes effect will be considered acceptance of the updated Terms.
Table of Contents
- 01Introduction & Applicability
- 02Eligibility & Age Requirement
- 03Account Registration
- 04Deposits & Withdrawals
- 05Bonuses & Promotions
- 06Gameplay Rules
- 07Prohibited Activities
- 08Privacy & Data Protection
- 09Responsible Gaming
- 10Account Suspension & Closure
- 11Limitation of Liability
- 12Contact & Dispute Resolution
Eligibility & Age Requirement
2.1 Minimum Age Requirement
21+ You must be at least 21 years old to open an account and use any service on slo12. This platform is intended solely for individuals aged 21 and above. Access by minors is strictly prohibited.
Providing false information about your age during registration will result in immediate account closure, and any deposited funds may be forfeited.
2.2 Residency Requirement
To register on slo12, you must be an adult residing in Bangladesh. It is your sole responsibility to refrain from using this platform if online gaming activities are legally prohibited in your area.
2.3 Single Account Policy
Each individual may operate only one account. Opening multiple accounts by the same person is strictly prohibited. slo12 reserves the right to close all associated accounts and forfeit all balances if this policy is violated.
Quick Summary
- Minimum age: 21 years
- One account per device
- Valid ID required
- Bangladeshi citizen or resident
- An active bKash / Nagad account is recommended
Account Registration & Management
3.1 Registration Process
To open an account on slo12, you must provide accurate and complete information. You are fully responsible for the accuracy of the information provided at registration. If any details change, update your profile immediately or notify our support team.
3.2 Identity Verification (KYC)
slo12 reserves the right to verify your identity and age at any time. For this purpose, you may be required to submit a copy of your National ID (NID), passport, or other government-issued identification. We reserve the right to hold withdrawals until verification is complete.
3.3 Account Security
It is your responsibility to keep your login credentials (username and password) strictly confidential. Allowing any third party to access your account is prohibited. If you suspect unauthorized access to your account, notify the slo12 support team immediately.
You are responsible for all activity carried out on your account. slo12 will not be liable for any loss resulting from the use of a weak password or sharing login credentials with a third party.
Deposit & Withdrawal Policy
4.1 Deposit Policy
To deposit funds on slo12, you must use a payment method registered in your name. We currently accept the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
- Minimum deposit amount: ৳500 (per method)
- Deposited funds are generally credited to your account instantly
- Deposits from accounts registered to a third party are prohibited
- slo12 reserves the right to carry out appropriate verification to prevent money laundering
4.2 Withdrawal Policy
To withdraw winnings, you must use the same payment method that was used for your deposit.
- Minimum withdrawal amount: ৳500
- Standard withdrawal processing time: 5 to 30 minutes
- Withdrawals may be delayed if identity verification is not complete
- Applicable bonus wagering requirements must be met before withdrawing
- slo12 reserves the right to investigate unusual withdrawal requests
Bonus & Promotion Terms
5.1 Welcome Bonus
New members at slo12 will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example: a deposit of ৳1,000 earns a ৳1,500 bonus, giving you a total balance of ৳2,500. Alternatively, a deposit of ৳28,000 earns the maximum ৳20,000 bonus, giving a total balance of ৳48,000.
5.2 Wagering Requirements
To withdraw winnings from a bonus, you must wager 10 times the bonus amount. The wagering requirement applies only to the bonus amount — not to the deposit amount.
Example: If you receive a ৳1,500 bonus, you must wager ৳1,500 × 10 = ৳15,000 before withdrawing bonus winnings.
5.3 General Bonus Policy
- Bonus offers are available to registered and verified members only.
- Each bonus offer has its own validity period and conditions, which will be clearly communicated at the time of claiming the offer.
- The welcome bonus may only be claimed once per account.
- Deposits made via bKash, Nagad, Rocket, Upay, or bank transfer are eligible for bonuses.
- slo12 reserves the right to modify or cancel the bonus program at any time.
- If evidence of bonus abuse or fraud is found, the account may be closed.
Gameplay Rules
6.1 Fair Play Policy
slo12 is committed to ensuring fair play across all games. All games available on our platform are operated using certified Random Number Generator (RNG) technology. If a technical error occurs in any game, slo12 reserves the right to void that round or reassess the result.
6.2 Betting Limits
Each game has its own minimum and maximum bet limits, which are clearly displayed in the game interface. slo12 reserves the right to set or adjust betting limits on a user's account.
6.3 Technical Issues
If a game is interrupted due to loss of internet connection or a device problem, the data stored on our servers will be considered final. slo12 is not responsible for losses caused by issues with the user's device or connection.
6.4 Game Providers
slo12 works with internationally recognized game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, JILI, PG Soft, Spribe, and Ezugi. Each game provider's own terms and conditions may apply.
Prohibited Activities
Engaging in any of the following activities may result in immediate account closure and legal action.
7.1 Account-Related Prohibitions
- Operating multiple accounts
- Providing false identity or age information
- Operating an account on behalf of another person
- Using stolen or unauthorized payment methods
- Transferring or selling an account
7.2 Gaming-Related Prohibitions
- Using software or bots to influence game outcomes
- Exploiting any system bug or vulnerability
- Abusing the bonus policy (arbitrage betting)
- Coordinated gameplay or collaborative fraud
- Hacking or attempting a cyber attack
7.3 Anti-Money Laundering Policy
slo12 follows a strict policy against money laundering and terrorist financing. We monitor suspicious transactions and reserve the right to notify the relevant authorities where applicable. If a member's transactions appear unusual, the account may be temporarily suspended for verification purposes.
All funds deposited on the platform must come from legitimate sources. If evidence is found that funds originate from an illegal source, the relevant amount will be forfeited immediately.
Privacy & Data Protection
8.1 Data Collection & Use
slo12 uses your personal information solely for the purposes of providing services, verifying identity, and meeting legal obligations. We protect your information using SSL encryption and industry-standard security measures.
For more details about our privacy practices, please visit the Privacy Policy page.
8.2 Cookies & Tracking
Our website uses cookies to improve functionality and personalize your experience. Continued use of the site will be taken as your agreement to our cookie policy.
8.3 Sharing Data with Third Parties
slo12 does not sell or transfer your personal information to third parties. However, information may be shared in the following cases: (a) with payment processors for the purpose of verifying transactions; (b) in response to a formal request from a legal authority; (c) with partner service providers for fraud prevention.
Responsible Gaming
9.1 Our Commitment
slo12 is committed to ensuring responsible gaming. Gaming should be a form of entertainment, not a solution to financial problems. We help members keep their gaming activity in check.
Members can set deposit limits, time limits, and temporary restrictions on their accounts. For more information, visit the Responsible Gaming page.
9.2 Self-Exclusion Option
If you feel that gaming is having a negative impact on your life, contact the slo12 support team to use the self-exclusion option. Reach out to our 24/7 support team for temporary or permanent self-exclusion.
Warning Signs
- Placing larger bets to try to recover losses
- Spending beyond the budget set aside for gaming
- Prioritizing gaming over family or work
- Lying about gaming
- Gaming on Borrowed Money
Account Closure & Cancellation
10.1 Closure Initiated by the Member
You may close your slo12 account at any time. Before closing your account, make sure to fulfill any applicable wagering requirements and withdraw your available balance. To close your account, please contact the support team.
10.2 Cancellation Initiated by slo12
slo12 may immediately cancel your account for the following reasons:
- Violation of any clause of these Terms and Conditions
- Evidence of fraud or fraudulent activity
- Providing false information
- Age requirement violation
- Violation of technical security rules
Limitation of Liability
11.1 Service Availability
slo12 makes every effort to provide uninterrupted service; however, service may be temporarily unavailable due to network issues, maintenance, or other reasons. slo12 is not responsible for any losses caused by such unexpected interruptions.
11.2 Third-Party Services
slo12's platform uses services from third-party game providers and payment processors. slo12 is not directly responsible for any errors or delays caused by the operations of these service providers. However, we will provide support to resolve such issues promptly.
11.3 Responsibility for Gaming Decisions
All gaming decisions are entirely your own. slo12 does not guarantee any wins or profits in any game. Financial losses from gaming are possible, and the responsibility for making decisions within your own means rests entirely with you.
Contact & Dispute Resolution
12.1 How to Submit a Complaint
If you have a dispute or complaint, please contact our support team first. We provide assistance in Bengali and English via 24/7 live chat. To contact us by email, write to: [email protected]
When submitting a complaint, please provide your account ID, the relevant transaction details, and a full description of the issue.
12.2 Dispute Resolution Process
slo12 seeks to resolve all disputes through discussion and mutual agreement. Our team will review your complaint as quickly as possible and work to provide a fair resolution.
Any dispute arising from these Terms and Conditions will be resolved in accordance with the applicable laws of Bangladesh.
12.3 Notice of Changes
If any significant changes are made to these Terms and Conditions, we will publish a notice on our platform. Continuing to use the platform after the changes takes effect will be considered as your acceptance of the updated Terms and Conditions. We recommend visiting this page regularly.
Related Pages
View our other legal and informational pages