slo12's Privacy Policy

01. Introduction

slo12 is a premium online gaming platform in Bangladesh. Protecting the privacy of our users is one of our highest priorities. This Privacy Policy describes in detail what personal information slo12 collects, how that information is used, when it may be shared with third parties, and what rights you have over your information.

This policy applies to slo12's website, mobile version, and all services connected to it. The words "we", "our", or "slo12" refer to the organization operating this platform, and "you" or "user" refers to any person using our services.

We believe transparency is the foundation of trust. That is why in this policy we want to inform you in clear and simple language about how your information is managed.

02. The Information We Collect

slo12 may collect your information from various sources. The categories are described separately below:

a) Information You Provide Directly

Information you provide when registering an account, verifying your identity, or contacting support:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Copy of ID document (National ID card or passport — for age and identity verification)
• Payment-related information (mobile banking number or bank account details)
• Messages and information you provide in support tickets or live chat

b) Automatically Collected Information

When you browse or use the slo12 platform, certain information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Page visits, session duration, and click patterns
• Gaming activity logs (bet amounts, game history, transaction times)
• Information collected through cookies and similar tracking technologies

c) Information Received from Third Parties

In some cases we may receive information from third parties, such as:

• Transaction verification information from payment processors (bKash, Nagad, Rocket, Upay, or bank transfer)
• Verification information from fraud prevention service providers
• Identity verification information from public records where applicable

03. Purpose of Data Use

slo12 uses collected information for the following specific purposes:

a) Account Management & Service Delivery

• Creating, verifying, and keeping accounts secure
• Processing transactions — confirming deposits and withdrawals
• Managing gaming activity and determining winnings
• Providing bonuses, promotional offers, and VIP benefits

b) Customer Support

• Answering your questions via live chat and email
• Resolving complaints and settling disputes
• Sending important account-related notifications

c) Security & Fraud Prevention

• Detecting and preventing unauthorized account access
• Identifying fraudulent transactions
• Preventing the use of multiple accounts
• Monitoring unusual gaming behavior to ensure responsible gaming

d) Meeting Legal Obligations

• Age verification (ensuring 21+)
• Maintaining records required for Anti-Money Laundering (AML) compliance
• Meeting legal demands from competent authorities

e) Service Improvement

• Improving platform functionality and usability
• Analyzing user experience to develop new features
• Sending relevant promotional messages (with your consent)

04. Data Disclosure to Third Parties

slo12 does not sell your personal information. However, we may share information in the following limited circumstances:

a) Service Provider Partners

Only the necessary information is shared with selected third-party organizations that assist in operating our platform, such as payment processors (bKash, Nagad, Rocket, Upay, and bank partners), game software providers, and technology infrastructure providers. These partners are required to follow the same strict privacy standards as we do.

b) Legal Obligations

Information may be disclosed where necessary to comply with a court order, government request, or applicable law. In such cases, we disclose only the information that is legally required.

c) Fraud Prevention Agencies

Information may be shared on a limited basis with relevant organizations to prevent online fraud, cybercrime, and illegal activities.

d) Business Transfers

In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to the new operating entity. You will be notified in advance in such cases, and this Privacy Policy will continue to apply.

e) With Your Consent

Outside of the circumstances above, we do not share your information with third parties without your explicit consent.

05. Cookies & Tracking Technologies

Cookies and similar technologies are used on the slo12 platform.

a) Types of Cookies

• Essential Cookies: For maintaining login sessions, ensuring security, and necessary platform functionality. Disabling these will prevent the site from working properly.
• Functional Cookies: For remembering your preferences and settings, so you do not have to set them up again each time.
• Analytics Cookies: For understanding platform usage patterns, which helps improve the service.
• Advertising Cookies: For displaying relevant promotional messages (you can control these from your browser settings).

b) Cookie Control

You have the option to accept or reject cookies from your browser settings. However, please note that disabling essential cookies will prevent you from using some important features of slo12.

06. Data Security Measures

slo12 has adopted industry-standard technical and organizational measures to ensure the security of your information:

a) Technical Security

• SSL/TLS Encryption: All your communications on the platform are handled through encrypted channels.
• Data Encryption: Sensitive information collected remains encrypted even when at rest.
• Firewalls and intrusion detection systems are active around the clock.
• Two-step verification (two-factor authentication) is available for account protection.

b) Organizational Security

• Only authorized staff have access to your information, and only to the extent necessary.
• All staff are bound by confidentiality agreements and receive regular security training.
• Security tests and audits are conducted on a regular basis.

c) Steps in the Event of a Data Breach

If a data security breach occurs and it puts your rights at risk, we will notify you in a timely manner in accordance with applicable law.

07. Data Retention Period

slo12 retains your information only for as long as necessary:

• Active Account: All information is retained for as long as the account remains active.
• Closed Account: Even after an account is closed, information required to meet legal obligations (transaction records, identity verification documents) is retained for a specified period.
• AML Records: Records related to Anti-Money Laundering must be retained for an extended period as required by law.
• Analytics Data: Properly anonymized analytics data may be retained for an extended period for service improvement purposes.

After the retention period ends, information is securely deleted or fully anonymized.

08. Your Rights

As a user of slo12, you have the following rights over your information:

a) Right to Know

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

b) Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or via support.

c) Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we are obligated to retain some information for a specified period due to legal requirements.

d) Right to Object to Processing

You can object to the use of your information for marketing purposes. If you make this request, we will stop marketing communications immediately.

e) Right to Data Portability

You can request to receive your information in a common, machine-readable format.

f) How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. After verifying your identity, we will respond to your request as quickly as possible.

09. Minors

slo12's services are only for those aged 21 or above. We do not intentionally collect information from minors.

We verify age at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and any collected information will be deleted.

If you find out that someone under 21 has opened an account on slo12, please contact us immediately.

10. Policy Changes

slo12 may update this privacy policy from time to time. This policy may also change due to changes in the service, new legal requirements, or changes in our practices.

For significant changes, we will notify you by email or by posting a clear notice on the platform. Continuing to use the platform after a revised policy is published will be considered your acceptance of the new policy.

After each change, the "Last Updated" date at the top of the page will be updated. We recommend checking this page regularly.

11. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

You can find more information on keeping yourself safe on our Responsible Gaming page. Read our Terms & Conditions page to learn about all the terms of our service.